What should I do when app shows me an error message?

If the app gives you an error message, follow these steps:

Make a note of the error message
Write down or take a screenshot of the error message. This information will help us identify and resolve the problem.
Restart the application
Try closing and reopening the application. Many problems can be solved with this simple step.
Check your internet connection
An unstable internet connection can cause some errors. Make sure you have stable access to the network.
Clear the application cache
If the problem persists, try clearing the application cache. This step will remove the temporary files that may be causing the problem.
Contact our support
If you are unable to resolve the error, please contact our customer support. To expedite resolution, please provide us with:
- Error message (or screenshot)
- A description of the problem and the steps you have already tried